Privacy Policy

Who we are

Bobby Bow Photo ("we", "us") is a photography business that sells fine art prints through bobbybowphoto.com (the "Site"). The Site is operated by BobbyBow Photo, LLC, a Colorado limited liability company. This policy explains what personal information we collect, how we use it, and who we share it with.

If you have a question about this policy or your information, email us at info@bobbybowphoto.com.

Information we collect

When you browse the Site. We use a privacy-focused analytics service to count page views. It does not use cookies and does not identify individual visitors. Our hosting provider also keeps standard server logs, which include your IP address, browser type and the pages you requested.

Your cart. The prints you add to your cart are stored in your own browser (in "local storage") so the cart is still there when you come back. This information stays on your device and is not sent to us until you go to checkout.

When you place an order. At checkout we collect your name, email address and shipping address. Your payment details (such as your card number) are entered into forms provided by our payment processor, Stripe, and are sent directly to Stripe. We never see or store your full card number. Stripe also collects information about your device and how you use the checkout page to help prevent fraud, and suggests addresses as you type using a third-party mapping service.

When you contact us. If you email us, we receive your email address and whatever you choose to include in your message.

How we use your information

• To process your payment, calculate any sales tax and prevent fraud.
• To have your prints made and shipped to you.
• To send you emails about your order, such as your receipt and a shipping notice with tracking information.
• To answer your questions and handle returns, reprints or refunds.
• To keep records we are required to keep for tax and accounting purposes.
• To understand, in aggregate, how the Site is used so we can improve it.

We do not send marketing emails, and we do not sell or rent your personal information.

Who we share it with

We share personal information only with the service providers we need to run the shop, and only the information each one needs:

• Stripe processes payments, calculates sales tax and sends payment receipts. Stripe receives your name, email address, shipping and billing address, payment details and order details. Stripe may also offer you its "Link" service to save your payment details for future purchases; that is your choice and is governed by Stripe's own terms and privacy policy.
• Our print and fulfillment partner prints and ships your order. It receives your name, shipping address and the prints you ordered.
• Our email delivery provider sends our shipping notice emails. It receives your name, email address, shipping address and the details of your order.
• Our website hosting and analytics providers run the Site and count page views. They receive technical information such as your IP address and browser type.
• Our business email provider stores the messages you send us.
• Shipping carriers receive your name and shipping address to deliver your package.

We may also disclose information if the law requires it, to protect our rights, or as part of a sale or transfer of the business.

Cookies

The Site itself does not use cookies for tracking or advertising. Stripe sets cookies on the checkout page to help prevent fraud. Your browser's local storage holds your cart, as described above.

Do Not Track. We do not track you across other websites, so the Site does not change how it behaves in response to "Do Not Track" or Global Privacy Control signals.

International processing

We are based in the United States. Our print partner operates labs in several countries and may print an order at a lab outside the United States. Our other service providers may also process information outside the United States. Where this happens, your information is handled under those providers' own privacy and security practices.

How long we keep it

We keep order information for as long as we need it to fulfill your order and handle any returns or questions, and afterwards for as long as required for tax and accounting purposes. Server logs and analytics data are kept according to our hosting provider's retention settings.

Your rights and choices

You can ask us what personal information we hold about you, or ask us to correct it. Email info@bobbybowphoto.com with your request. We may need to confirm your identity. We will not treat you differently for making a request.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Security

We use established providers for payments, printing, email and hosting, and we limit what each provider receives to what it needs. No method of transmitting or storing information is completely secure, but card payments are handled entirely by Stripe, so we never hold your card number.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If a change materially affects how we use information we have already collected, we will take reasonable steps to let affected customers know.

Contact us

Bobby Bow Photo
BobbyBow Photo, LLC.
info@bobbybowphoto.com